12 general skills or competencies (Job family competencies) for Program Supervisor
Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Follows change management processes for various implementation projects.
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Level 2 Behaviors
(Light Experience)
Identifies the client's business processes to support process change management.
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Level 3 Behaviors
(Moderate Experience)
Uses various management approaches to improve customer service and efficiencies.
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Level 4 Behaviors
(Extensive Experience)
Recommends operational and business workflow changes to strengthen the management plan.
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Level 5 Behaviors
(Mastery)
Monitors business trends and emerging technological changes to adopt new processes and improvements.
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Skill definition-Planning, managing, and executing multiple related projects mapped to business objectives that improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the techniques for planning, monitoring, and controlling a program.
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Level 2 Behaviors
(Light Experience)
Participates in detailed planning for specific program management.
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Level 3 Behaviors
(Moderate Experience)
Prepares reports and program performance to meet the strategic objectives.
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Level 4 Behaviors
(Extensive Experience)
Oversees the program management strategies to address areas of concern or potential gaps.
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Level 5 Behaviors
(Mastery)
Designs robust contingency management plans to solve complex issues that impact the program.
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7 soft skills or competencies (core competencies) for Program Supervisor
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Lists the principles and procedures of gathering information.
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Level 2 Behaviors
(Light Experience)
Determines the source of information to verify its reliability.
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Level 3 Behaviors
(Moderate Experience)
Uses survey results to identify areas that need improvement within our business.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement of our business's records retention program.
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Level 5 Behaviors
(Mastery)
Generates innovative plans for curating and managing gathered information from different sources.
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Skill definition-Continuously maintaining and improving the quality of a product/service to meet the changing client needs and create value.
Level 1 Behaviors
(General Familiarity)
Seeks opportunities to suggest improvements in the existing workflow or procedures.
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Level 2 Behaviors
(Light Experience)
Displays the ability to work meticulously and prevent mistakes.
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Level 3 Behaviors
(Moderate Experience)
Defines quality standards from multiple perspectives.
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Level 4 Behaviors
(Extensive Experience)
Provides training and recognition programs to encourage the team to enhance work quality.
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Level 5 Behaviors
(Mastery)
Leads the implementation of systems and procedures focused on enhancing quality.
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Summary of Program Supervisor skills and competencies
There are 0 hard skills for Program Supervisor.
12 general skills for Program Supervisor, Change Management, Program Management, Project Coordination, etc.
7 soft skills for Program Supervisor, Gathering Information, Quality Focus, Earned Value Management, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Supervisor, he or she needs to be skilled in Gathering Information, be proficient in Quality Focus, and be proficient in Earned Value Management.